Privacy Policy

Quantum Plumbing and Heating · Last updated July 2026

This page explains how Quantum Plumbing and Heating handles information when you use quantumplumbingandheating.co.uk or contact us for a quote.

In short: quote and chat forms are used only to reply to your enquiry (e.g. via WhatsApp/phone). We do not run an account system on this website, and we do not sell your details.

Who we are

Quantum Plumbing and Heating — Gas Safe & F-Gas certified plumbing, heating, heat pumps, air conditioning, commercial kitchens and refrigeration across Liverpool, Merseyside and the North West.

Email: info@quantumplumbingandheating.co.uk
Phone: 07342 582 731
Area: Liverpool, Merseyside & the North West

What we collect

When you send a quote or message through the site, you may give us:

Name
Phone number
Email address (if provided)
Service type and message details

If you call, WhatsApp or email us directly, we will have whatever contact details you share in that conversation.

How we use it

To respond to quotes and enquiries
To arrange visits or discuss work
To keep basic records of jobs and conversations for our business

We do not use your enquiry details for third-party marketing lists, and we do not sell personal data.

How the website forms work

The quote and chat forms on this site are designed to pass your message to us (for example via WhatsApp messaging tools). The website itself is not set up as a customer login portal and is not intended to store enquiries in a public database on the server.

Standard web hosting may still produce technical logs (e.g. IP address, browser type, pages requested) for security and reliability. Those logs are not used for marketing.

Cookies & Google Ads

We use a small number of cookies and similar technologies:

Essential — needed for the site to work (for example remembering your cookie choice).
Google Ads measurement — only if you click Accept on the cookie banner. These help us measure ad performance (including click-to-call) via Google’s tag for Quantum only (conversion ID AW-18341116894). Advertising storage stays denied until you accept.

You can decline advertising cookies and still use the site. Change your mind any time via Cookie settings at the bottom of the page, or clear site data in your browser. See also Google’s Privacy Policy and how Google uses ads data.

Sharing your information

We only share information where needed to run the business or where the law requires it — for example:

Messaging / phone providers when you contact us
Insurers or professional advisers if relevant to a job or claim
Legal or regulatory requests

How long we keep it

We keep enquiry and job-related details only as long as needed for quotes, work, guarantees, accounts or legal reasons, then remove or archive them appropriately.

Your rights

Under UK GDPR you can ask us what personal data we hold about you, request a correction, or ask us to delete it where we no longer need it. Contact us using the details above and we will help as quickly as we can.

Third-party links

Links to Google Business, WhatsApp, maps or social go to those services’ own sites. Their privacy policies apply once you leave our pages.

Updates

We may update this policy if how we work changes. The latest version will always be on this page.

Contact

Questions about privacy: info@quantumplumbingandheating.co.uk or call 07342 582 731.